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Advanced Ticket System

Ultimate Customer Support

Discover how our ticketing system streamlines all customer inquiries and delivers faster, more efficient service, taking customer satisfaction and loyalty to new levels.
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Overview of customer service tickets with status updates, showing how issues are being processed or awaiting resolution.
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1000+ webshops & warehouses made more efficient

Easily manage customer queries for ultimate support

Discover how our ticketing system brings all customer queries together and delivers faster, more efficient service, taking customer satisfaction and loyalty to new levels.

Customer support responding to a request to check an order status, with confirmation of shipment.

FROM CHAOS TO OVERVIEW

Centralize all your customer communications

Managing customer queries across email, chat, and social media can often lead to fragmentation. Our ticketing system brings everything together in one central inbox. This makes it easier for service teams to track and respond to requests, so you never miss a question again.

Central platform

Manage all your customer queries on the platform you already work from.

No forgotten questions

Thanks to our integrated solution, forgotten questions are a thing of the past.

Smart tags

Use tags to quickly gain insight into the nature of customer queries.

Curious how Lyra can accelerate your customer service? Schedule a demo and discover the possibilities!

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If you have any questions about our customer service tools or would like to get to know us first, please feel free to contact us.

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🔄 Flexible Solutions, Satisfied Customers

Handling of Customer Questions

Our ticketing system takes customer service to a new level with the ability for customers to accept or decline resolution proposals. This approach promotes customer satisfaction and trust by actively involving them in the resolution process and also provides insights for service improvement.

Communication between customer and fulfillment party regarding a delay with custom shipping boxes and a proposed temporary solution with white boxes and stickers.
illustration of a ticket management system with several customer service tickets listed, with labels such as 'Urgent', 'Problem with order', and 'Waiting for user'.

Ready to transform your customer service?

Take control of your customer communications. Our ticketing system helps you respond faster, more personally and efficiently. Less stress for your team, more satisfaction for your customers.

Frequently asked questions

Can I ask Lyra Support for assistance?

Of course! If the question is about the software for example and you can't figure it out yourself, you can easily ask the Lyra Support team to join in the chat.

Is it possible to automatically assign tickets to team members?

Yes, tickets can be automatically assigned based on tags to a team member. This ensures an efficient workflow and faster response.

How are priorities set within the ticketing system?

Priorities can be set based on several factors, including urgency, tags, and the nature of the request. This ensures that the most critical tickets are prioritized and handled efficiently.

Can customers provide feedback on the solutions provided?

Absolutely, after a solution proposal is accepted or rejected, customers are given the opportunity to provide feedback. This allows us to continuously improve our service and meet customer expectations.