Smart returns processing with Returnless integration
With the Returnless integration you have access to an extensive return platformReturns that customers create in Returnless are automatically imported into Lyra WMS. Your team processes the shipment in the warehouse via Lyra, and the result is returned to Returnless for customer communication, refund, credit, or exchange. Sound simple? It is.
About Returnless
Returnless is a European returns platform with a self-service portal, smart rules, and automations to handle returns faster, more efficiently, and more customer-friendly. With the integration, you can use Returnless as a front-end for returns notifications, while physical processing takes place through Lyra WMS.
What does the integration do?
- Self-service → WMS: Customers initiate a return in Returnless; Lyra automatically prepares the return for receipt.
- Receiving & Inspection: Process shipments with the trusted Lyra-return flow (status, quantity, replenish).
- Feedback: After processing in Lyra, the status syncs back to Returnless for automatic customer notifications, refund, credit, or exchange.
Flexible use: Returnless can be used alongside the Lyra Returns Portal; you determine what suits each brand or fulfillment customer.
Why Returnless?
- Less manual work: One digital return stream, no duplication of work or detective work.
- Faster processing: Reason and photos known in advance, so that inbound can immediately perform the correct check.
- Sales retention: Encourage exchanges of store credit instead of pure refunds.
- Clear communication: Status updates run automatically through Returnless, powered by Lyra.
- Scalable for 3PL: Activate per webshop and use your own carrier contract or that of Returnless.
- Return rules & automations: Fully customizable auto-approval, keep-the-item, status changes, and coupons.
- Insight & analytics: Analyze return reasons and volumes for better assortment decisions.
This is how the connection works
- Customer registers return in Returnless → receives label/QR.
- Lyra imports the return → warehouse receives & checks.
- Outcome is executed in Lyra → Returnless handles (status, refund/credit/exchange).
