Imagine this: a customer orders an iPhone but receives a Samsung. Or a return comes in, but you have no idea if it is the original product the customer purchased. For webshops and fulfillment companies that process products with unique serial numbers, these are not hypothetical scenarios. They are daily risks.
Lyra WMS solves this with a new feature: PIN scanning.
What is it?
With PIN scanning, you link unique identification numbers, such as IMEI numbers for smartphones or serial numbers for electronics, directly to a product in the system. In this way, each product acquires its own digital identity.
How does it work in practice?
During picking, the employee scans the product's serial number. The system immediately verifies whether this is the correct item for the order. Is the number incorrect? The system immediately issues a notification. This prevents errors before the package leaves the warehouse.
For a return, it works just as simply: scan the serial number of the returned product, and you know immediately whether it is indeed the original item the customer received. No discussions, no guesswork. Just certainty.
Why is this relevant to your company?
For webshops and fulfillment partners that process products such as electronics, luxury watches, or other serial-number-driven items, this feature offers two concrete benefits.
Fewer picking errors: The double check during picking acts as a safety net. Errors are intercepted on the shop floor, not just when a customer calls. This is of great importance, especially for valuable products such as smartphones, washing machines, or televisions. A wrongly shipped product costs not only time to rectify but also money and customer trust.
Full inspection of returns: You always know exactly what is coming back. That is not only convenient for your own records, but also crucial when you have to handle liability or warranty claims.
Ready to see how Snowflake works?
PIN scanning in Lyra WMS is a small adjustment to your process with a big impact. You reduce the risk of picking errors, increase the reliability of your returns processing, and build the trust of your customers and their customers.
Curious how PIN scanning works in your warehouse? Schedule a no-obligation discovery call and discover what Lyra WMS can do for your operation.
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